1. Free tier
The 10 free tool uses per month cost nothing, so nothing is refundable.
2. Failed jobs — automatically covered
If a job fails for a technical reason on our side — server error, AI provider failure, or timeout — you are not charged. If an amount was already deducted, it is credited back to your Picxale wallet, normally straight away and in any case within 3 working days of you reporting it.
3. Completed jobs — not refundable
Once a tool runs successfully and an output file is produced, the job is not refundable. This is because a real processing cost is incurred the moment the AI runs, and the output has already been delivered to you.
Specifically, we cannot refund because you did not like the AI result, uploaded the wrong file, chose the wrong tool, or the output was not suitable for your print job. Please use your free monthly uses to test the tools on your kind of files before you pay.
4. Wallet top-ups
- Wallet credits never expire.
- Top-ups are not refundable to your bank, and bonus credits have no cash value. Wallet credits are prepaid service credits, not a deposit.
- Exception: if a top-up is deducted from your bank but does not appear in your Picxale wallet, contact us. We will verify with Razorpay and either credit your wallet or refund the amount to your original payment method within 5–7 working days.
- Unused credits are not refunded if you close your account. Please use your balance first.
5. Monthly plans
Cancelling
- You can cancel any time from your account page, or by emailing us.
- Cancellation stops the next renewal. Your plan stays active until the end of the period you already paid for.
- Cancelling mid-month does not give a pro-rata refund, and unused jobs are not carried over or converted to wallet credit.
Renewals
- Plans renew automatically via a Razorpay recurring mandate until you cancel.
- If you are charged for a renewal you had already cancelled, tell us within 7 days and we will refund that charge in full.
6. Duplicate or wrong charges
If you are charged twice for the same thing, or charged an amount you did not authorise, contact us within 7 days with the Razorpay payment ID. Once verified, we refund in full to the original payment method.
7. Refund timelines
| Situation | Outcome | Time |
|---|---|---|
| Job failed on our side | Wallet credit restored | Immediate – 3 working days |
| Money debited, wallet not credited | Wallet credit or bank refund | 5–7 working days |
| Duplicate charge | Refund to original method | 5–7 working days |
| Charged after cancelling | Refund to original method | 5–7 working days |
| Successful job, unhappy with result | No refund | — |
| Unused wallet balance on closure | No refund | — |
Bank refunds are processed by Razorpay to your original payment method. The time it takes to appear in your account depends on your bank and is outside our control.
8. How to raise a refund request
Email picxaleapp@gmail.com or WhatsApp +91 73584 59946 with:
- The email on your Picxale account
- The date and amount
- The Razorpay payment ID, if you have it
- What went wrong
We acknowledge within 24 hours and resolve within 7 working days.